There is more to ALA in Vegas than gambling and keynotes! Las Vegas is the headquarters for Zappos – the epicenter of the company culture revolution. Zappos’ focus on culture and customer service truly set them apart and offer many lessons for libraries. Just check out their core values:

  • Deliver WOW Through Service
  • Embrace and Drive Change 
  • Create Fun and A Little Weirdness 
  • Be Adventurous, Creative, and Open-Minded 
  • Pursue Growth and Learning 
  • Build Open and Honest Relationships With Communication 
  • Build a Positive Team and Family Spirit 
  • Do More With Less 
  • Be Passionate and Determined 
  • Be Humble

Anneal Inc, Clarion Collaborative and Kixal invite you to join us for a tour of Zappos to learn how this company creates memorable customer experiences and an enriching work environment for its staff.  After the tour we’ll host a social hour with discussions on how to leverage Zappos approach in your organization at the Gold Spike next door (we’ll provide the snacks, cash bar available). Our shuttles will pick you up at noon and then drop you off in time for ALA’s opening festivities.

Join us in Las Vegas on Friday, June 27, 2014 from 12:00 PM to 3:30 PM (PDT) for Happiness Delivered – Zappo’s Culture Tour and Happy Hour. Seats are limited so RSVP today. Looking forward to seeing you in Las Vegas!

Jamie Hollier, Karen Perry, Jen Chang, and Crystal Schimpf


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